Frequently Asked Questions
Making order problems
Q. How can I make an order?
A.
- You can make your order in online mode using your credit card (click on "Buy Product" opposite to a position) - American Express, Wire Transfer, Visa, Master
Card, Diners, Discover.
- WIRE TRANSFER! Please let us know and we'll send you complete data for the
transfer money!
Q. Can I pay by postal order or by check?
A. No. You can only pay by credit card or wire transfer.
Q. Can I made telephone orders or send you my credit card details by fax or over
the phone?
A. No.
Q. How can I find out my order status?
A. you can request of us the status of your order, answer will be given to you
within the limits of 24 hours!
About our products
Q. Do you sell other brands of cigarettes in addition to those advertised at your site?
A. Yes. ask us - Feedback
Q. Will you be offering other brands in the future?
A. Yes. The number and type of available brands may change in time.
Delivery problems
Q. Are there countries to which you do not deliver?
A. No. The cigarettes sold by us can be purchased ONLY FROM USA, other coutnry
go to www.millenstore.com.
Q. Are the mailing times shown on site guaranteed?
A. No. Air Mail deliveries can be affected by mailing problems in the
destination country. But mailing problems are so rare that we can't to result
any statistics.
Q. Could you advise when I will can expect delivery of my order.
A. Our basic days of sending - tuesday and thursday!!!! WE ALWAYS TRY AND SHIP
THE ITEM WITHIN ONE WEEK AFTER RECEIVE PAYMENT. USUALLY EACH PACKAGE IN A WAY
APPROXIMATELY 10-15 BUSINESS DAYS (~2-3 weeks)
Legality problems
Q. Can I buy cigarettes by international mail?
A. Buying cigarettes by international mail is legal, as long as it is carried
out in accordance with international postal regulations and standards: the
contents of the parcel must be stated for the destination country postal
authorities.
Q. Is it legal to resell cigarettes ordered ?
A. Yes, go to -
AFFILIATE_PROGRAM.
Q. Is it illegal to order the big quantity of cigarettes, for example, 50
cartons?
A. No. It is absolutely legal. Purchasing in itself is not a criminal offence. A
regular customs declaration is attached to each parcel stating the contents and
the corresponding value. Since these mailed consignments for value, weight and
dimensions are not subject to customs, the declaration is a regular importation
request. In other words, a user ordering an outstanding number of cartons may
not be questioned but custom duty may be applied.
Customs problems
Q. How long will it take a parcel to be returned to sender?
A. It is impossible to provide precise data. Return time may be vary and longer
than the time required for the same parcel to reach you. Proceeding our
experience usually it takes 3-8 weeks.
Guarantee problems
Q. Will I get my money back or have the goods replaced if the parcel is lost,
stolen or damaged?
A. Yes. The reimbursement procedure is described in General Info - 100% Money
Back Guarantee.
Q. Can I refuse the order made in your online store?
A. Yes, you can. To make a return please urgently e-mail us your request. In the
message you need to state:
1. Your order number.
2. Item (s) you want to return.
3. The reason you want to make a return.
Non-disclosure problems
Q. You use the data related to customers (mail address, e-mail address, etc.)
for advertising campaigns or other promotional activities?
A. No. All personal information will be treated according to the International
Laws.
Q. You have a database containing the customer's credit card details?
A. No. The credit card details only follow the regular cashing procedure. The
details are not stored for subsequent purchases.
Q. You or Post Service keep the information on who bought cigarettes online on
files?
A. Yes, but only for the time strictly required to manage the 100% Money Back
Guarantee service.
Q. You or Post Service disclose data on who bought cigarettes online to others?
A. Absolutely not. All personal information web site will be treated according
to the International Privacy Laws. The data could not be disclosed even upon an
official request submitted by foreign country authorities.
